Read these questions and answers to learn how Zinger and his team ensure Steno clients record the high-quality legal video they need to improve their business in court. My favorite part of my job is working with my team and watching them grow. I want to discover their talents and be able to say, “Hey, I think you`d be good at this project” and hire them based on their unique skills. At Action Legal Video, we have trained our videographers to provide the best customer service. We know the value of a well-trained, well-dressed videographer who uses state-of-the-art equipment to accurately capture and document. Action Legal Video works with court reporter firms and law firms. Our highly qualified and certified videographers are well trained in the legal protocol and customer service required to deal with any situation. They support sales, help with transcription and video orders, and make sure everyone feels comfortable and connected to the repository. They really help with technical support, and they also know the specific requirements for legal reading and reading to protect the file. I also rely heavily on learning and development to keep our videographers well-trained and skilled at their work. I also check with our equipment rental team and make sure everything is going well there. These are the big process improvements I`ve put in place, and they`re built into the video team and have helped us succeed. Brian James also started as a part-time videographer, but was recently promoted to editor.
He built all the operational workflows for our editorial team. He impressed me at every turn. I watched Indeed one day and watched various video jobs. I started in the video production industry about ten years ago as a video editor and documentary film producer. I`ve also had experience developing operational documentation in my recent positions at a podcast company and another tech startup. Now, the problems are more related to individual connectivity or device malfunctions. Our remote video team knows how to deal with all these basic issues, and our emergency depot support channels are pretty quiet, which is great. We love it that way. Mudge took his first photos as a teenager in college. He made his first films at EHS and attended the School of Photography and Film at Webster College (now the university). Mudge has his first video drop, which was recorded in 1980 on Betamax in our archives. He is a private pilot and has more than three thousand parachute jumps.
This is not the result of his flying skills. He was a skydiving instructor, jumping organizer and participant in the 4-way team at the national level in the 90s. Mudge also enjoys driving cars, motorcycles, swimming, boating and billiards. An avid traveler, Mudge lived in Edwardsville near his family. Customers most often interact face-to-face with Steno`s video team. Our highly trained video specialists provide live technical support and excellent customer service on the day of deposit. They prioritize working with a hotel mindset, even under pressure, to ensure guests have everything they need for a successful deposit. Emily Oscarson, our video manager on the East Coast, has helped Steno grow exponentially in the five months she joined our team.
She has a very analytical brain that allows us to solve various problems in our team, and now she is an expert in all things video. It`s more than impressive. If something happens that is too complicated for the legal videographer to fix, he steps in and helps. We are also trying to streamline the training process for our legal videographers so that they are ready to take on all operational responsibilities related to the role. We end our meeting with “Name That Tune”, a tradition left by Luke Cheney, the former head of the video team. It`s an age-old routine we do at the end of the daily video meeting. After that, we are all pumped up and everyone starts the day. Jim began producing a legal video for Mudge in 1992. An average day on the Video Squad team starts with a daily video meeting. Our remote videographers will review the day`s readings and review legal video orders placed by our customers. We must embody the customer service values on which Steno is built.
That`s why our remote videographers are multitasking and experts in customer experience! At Legal Video Technologies, Inc., we are very familiar with courtroom presentations. Count on our team to get the resources and support you need to complete your client`s case. And everyone is a team. So when something goes wrong, we all come together to help. So there is a lot of very good teamwork thanks to this community. It`s a very diverse team! I like you very much. It doesn`t even take a lot of information from me for my team to grow like this. I just point out a problem or a place where we could be better and say, “This is what we need. I`ll let you go now. And they come back radiant. Laura Zinger is Director of Remote Services at Steno and responsible for our intrepid video specialists. She oversees remote videographers who manage the virtual experience on Steno Connect and equipment rental teams who ship cameras, microphones, laptops and other devices. I spend most of my day in meetings, leading our team`s progress in achieving KPIs and managing projects over the long term.
She started as a part-time videographer and was so good at logistics and problem solving. Our team gave her the nickname “Shortcut” because she could find the shortcut to everything! Preparation for trial and mediation is not something to be taken lightly. You need to make sure you have a support team that has experience with the court system. Legal Video Technologies has been involved in hundreds of lawsuits and mediations over the past 23 years. From then on, our video managers are on call to help you with the deposit. Our in-house support teams respond and assist in the event of an emergency that occurs at active depots. Action Legal Video provides a wide range of legal video services to the legal community. We are committed to providing reliable and professional service throughout South Florida.
Whether it`s testimonials, on-site inspections, medical exams, process support or mediation presentations, we use the latest technology and state-of-the-art equipment. Action Legal Video can provide a range of media (DVD, VHS, MPEG or video/text sync) to suit your needs. Let our know-how help you achieve the desired result. Yes, our team is the face of shorthand. Planners are the first point of contact, but it`s mostly audio.